Customer Support Representative
Janesville, WI Janesville, WI Full-time Full-time $17 an hour $17 an hour 10 hours ago 10 hours ago 10 hours ago Purpose:
The Customer Support Representative provides customer support through phone or email to customers with questions, concerns, or confusion around our payment services.
Essential Duties and
Responsibilities:
Handles customer service inquiries and problems via telephone, internet, or written correspondence; Customer inquiries are of basic and routine nature.
Answers questions and resolves issues based on phone calls/messages from members, providers, and vendors.
Triages resulting rework to appropriate staff.
Taking accountability to fully understand the customers' needs by building a trusting and caring relationship with the client.
Explains member's rights and responsibilities in accordance with contract.
Educates providers on our self-service options.
Research required information using available resources.
Document all call information according to standard operating procedures.
Recommend process improvements to increase organizational efficiency.
Demonstrate accuracy in processing customer requests.
Reference work instructions as needed.
Required to attend mandatory meetings and trainings, work scheduled overtime with minimal notice, and perform other duties as assigned per business needs.
Qualification Requirements - To perform the job successfully, an individual should demonstrate the following:
Must be at least 18 years of age.
Able to read, write and speak English.
Able to maintain confidential information.
Successfully pass and maintain acceptable background checks and security clearances.
High school diploma, or equivalent.
Basic computer knowledge and Microsoft Office experience, online web portals, etc.
Positive approach to handling callers/inquiries.
Demonstrates High Customer Service Results Engaging Help within Internal Team to triage and obtain results Ability to identify and escalate all priority issues.
Ability to understand and cross function with multiple lines of business.
High attention to detail and accuracy.
Excellent listening and communication skills Experience Required Customer Service Skills Required Organized Detail Oriented Customer Service Behaviors Required Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well Dedicated:
Devoted to a task or purpose with loyalty or integrity Team Player:
Works well as a member of a group Motivations Required Ability to Make an Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
The Customer Support Representative provides customer support through phone or email to customers with questions, concerns, or confusion around our payment services.
Essential Duties and
Responsibilities:
Handles customer service inquiries and problems via telephone, internet, or written correspondence; Customer inquiries are of basic and routine nature.
Answers questions and resolves issues based on phone calls/messages from members, providers, and vendors.
Triages resulting rework to appropriate staff.
Taking accountability to fully understand the customers' needs by building a trusting and caring relationship with the client.
Explains member's rights and responsibilities in accordance with contract.
Educates providers on our self-service options.
Research required information using available resources.
Document all call information according to standard operating procedures.
Recommend process improvements to increase organizational efficiency.
Demonstrate accuracy in processing customer requests.
Reference work instructions as needed.
Required to attend mandatory meetings and trainings, work scheduled overtime with minimal notice, and perform other duties as assigned per business needs.
Qualification Requirements - To perform the job successfully, an individual should demonstrate the following:
Must be at least 18 years of age.
Able to read, write and speak English.
Able to maintain confidential information.
Successfully pass and maintain acceptable background checks and security clearances.
High school diploma, or equivalent.
Basic computer knowledge and Microsoft Office experience, online web portals, etc.
Positive approach to handling callers/inquiries.
Demonstrates High Customer Service Results Engaging Help within Internal Team to triage and obtain results Ability to identify and escalate all priority issues.
Ability to understand and cross function with multiple lines of business.
High attention to detail and accuracy.
Excellent listening and communication skills Experience Required Customer Service Skills Required Organized Detail Oriented Customer Service Behaviors Required Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well Dedicated:
Devoted to a task or purpose with loyalty or integrity Team Player:
Works well as a member of a group Motivations Required Ability to Make an Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
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