MIS Help Desk Specialist
Janesville, WI Janesville, WI Full-time Full-time Estimated:
$35K - $44.
3K a year Estimated:
$35K - $44.
3K a year 5 hours ago 5 hours ago 5 hours ago What We Offer:
At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career, and enjoy a positive work/life balance.
As a family-owned retailer we take pride in offering a competitive benefit package designed to support you and your life.
It is one of the reasons we have been named a Forbes Best Employer for four consecutive years! We provide development to help you grow your career Associate discount Internal recognition programs that support an engaged workplace Profit Sharing 401k with company match Mix of in office and work from home What You'll Do:
Provide first level computer desktop and peripheral support.
Monitor Corporate Help Desk requests and determine appropriate response.
Support end-users remotely or in person.
Perform desktop system OS and application setup.
Perform non-warranty equipment repair.
Troubleshoot printing issues.
Coordinate equipment service/repair with third party vendors.
Perform setup, diagnostic, and simple repair of personal computer and printer hardware.
Establish and track calls through helpdesk software.
Perform asset tracking for computer equipment.
Provide basic training for use of desktop, notebook and handheld computers.
Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.
What it Takes:
High School diploma required.
Demonstrate working knowledge of desktop computer operation.
Must possess a valid driver's license.
Exceptional telephone etiquette and ability to communicate with staff at all levels.
Ability to trouble-shoot and problem solve.
Working knowledge of Microsoft(required) and Apple(optional) desktop operating systems.
Experience with Microsoft Office application suite.
Basic knowledge of personal computer and printer hardware.
Basic knowledge of networking concepts.
Ability to read and speak English and communicate with customers and co-workers.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$35K - $44.
3K a year Estimated:
$35K - $44.
3K a year 5 hours ago 5 hours ago 5 hours ago What We Offer:
At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career, and enjoy a positive work/life balance.
As a family-owned retailer we take pride in offering a competitive benefit package designed to support you and your life.
It is one of the reasons we have been named a Forbes Best Employer for four consecutive years! We provide development to help you grow your career Associate discount Internal recognition programs that support an engaged workplace Profit Sharing 401k with company match Mix of in office and work from home What You'll Do:
Provide first level computer desktop and peripheral support.
Monitor Corporate Help Desk requests and determine appropriate response.
Support end-users remotely or in person.
Perform desktop system OS and application setup.
Perform non-warranty equipment repair.
Troubleshoot printing issues.
Coordinate equipment service/repair with third party vendors.
Perform setup, diagnostic, and simple repair of personal computer and printer hardware.
Establish and track calls through helpdesk software.
Perform asset tracking for computer equipment.
Provide basic training for use of desktop, notebook and handheld computers.
Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.
What it Takes:
High School diploma required.
Demonstrate working knowledge of desktop computer operation.
Must possess a valid driver's license.
Exceptional telephone etiquette and ability to communicate with staff at all levels.
Ability to trouble-shoot and problem solve.
Working knowledge of Microsoft(required) and Apple(optional) desktop operating systems.
Experience with Microsoft Office application suite.
Basic knowledge of personal computer and printer hardware.
Basic knowledge of networking concepts.
Ability to read and speak English and communicate with customers and co-workers.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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