Member Service Rep, MercyCare Insurance
3.
2 Janesville, WI Janesville, WI Full-time Full-time Estimated:
$43.
8K - $55.
5K a year Estimated:
$43.
8K - $55.
5K a year 12 days ago 12 days ago 12 days ago Overview:
Customer Service Rep, MercyCare Insurance, Days, 80 Hrs/2wks Location:
MercyCare Bldg - Janesville, WI Schedule:
Monday - Friday;8:
00am - 4:
30pm Responds to all incoming correspondence and telephone inquiries directly related to the CSR position in a professional manner consistent with the mission of the health system.
Attend seminars/training sessions.
May be required to work overtime during peak periods.
Performs other duties as assigned.
Responsibilities:
Specific responsibilities include all Level 1 Customer Service requirements as well as the following:
Resolves all concerns of callers that have been forwarded by CSR 1's.
Performs duties of CSR 1's as a backup as needed (i.
e.
absences, lunches, vacations, large call volume).
Assist in the training of CSR 1 employees.
Responsible for resolving complaints within the time standards of the applicable SOP.
Responsible for completion of all customer service functions without close supervision.
Education and
Experience:
Bachelor's degree or two years of experience in the healthcare industry, as related to this position.
Special Physicial Demands:
While performing the duties of this Job, the employee is regularly required to sit, talk and hear.
The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms.
Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.
The employee is occasionally exerting up to 20 pounds of force.
Must use a computer, keyboard, mouse and specific computer programs as required.
Culture of Excellence Behavior Expectations:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Janesville, WI Janesville, WI Full-time Full-time Estimated:
$43.
8K - $55.
5K a year Estimated:
$43.
8K - $55.
5K a year 12 days ago 12 days ago 12 days ago Overview:
Customer Service Rep, MercyCare Insurance, Days, 80 Hrs/2wks Location:
MercyCare Bldg - Janesville, WI Schedule:
Monday - Friday;8:
00am - 4:
30pm Responds to all incoming correspondence and telephone inquiries directly related to the CSR position in a professional manner consistent with the mission of the health system.
Attend seminars/training sessions.
May be required to work overtime during peak periods.
Performs other duties as assigned.
Responsibilities:
Specific responsibilities include all Level 1 Customer Service requirements as well as the following:
Resolves all concerns of callers that have been forwarded by CSR 1's.
Performs duties of CSR 1's as a backup as needed (i.
e.
absences, lunches, vacations, large call volume).
Assist in the training of CSR 1 employees.
Responsible for resolving complaints within the time standards of the applicable SOP.
Responsible for completion of all customer service functions without close supervision.
Education and
Experience:
Bachelor's degree or two years of experience in the healthcare industry, as related to this position.
Special Physicial Demands:
While performing the duties of this Job, the employee is regularly required to sit, talk and hear.
The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms.
Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.
The employee is occasionally exerting up to 20 pounds of force.
Must use a computer, keyboard, mouse and specific computer programs as required.
Culture of Excellence Behavior Expectations:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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