Full-Time Collections Representative I - Janesville, WI

Company Name:
Position Description
The Shift for this position is from 8.30AM to 5.00PM
The Customer Service/ Collections Representative supports collection efforts of the company's receivables. This role provides effective collection management of 4,500 - 6,000 active accounts within Credit and Collections as applicable. Potential applicants must be willing to work an 8 hour shift between the hours of 6.30AM to 7.00PM Monday through Friday.
Respond to customer requests for documentation quickly and professionally.
Promptly answer inbound phone inquiries.
Demonstrate judgment, tact and diplomacy in dealing with internal and external customers
Use of professional collection skills and techniques to identify customer reasons for delinquent account status.
Work hand in hand with Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers.
Provide customers needed documentation on disputed accounts.
Maintain thorough, accurate and detailed customer contact notes as per established standard repeatable processes.
Work closely with the A/R specialists and customer to resolve situations which cause un-reconciled checks.
Interact with Sales personnel to promote partnerships for payment barrier removal.
Provide Credit Managers with customer information to assist in evaluation of customer payment terms or DSO.
Performs other duties as assigned
Position Requirements
High school diploma or equivalent; some college and/or specialized training preferred.
1-3 years'' experience in a customer service environment is preferred
Inbound call center experience is a plus
Computer literate and proficient in Microsoft Excel and Word. SAP experience is a plus
Effective verbal and written communication skills, plus solid command of English grammar
Strong problem solving/organizational skills with a proven ability to plan and deliver results
Demonstrate ability to work in complex situations with professionalism and decorum
Grainger is an equal opportunity employer

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